At Tide Labs UK, we aim to process and dispatch all orders as quickly and securely as possible.
Order Processing
- Orders are typically processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or UK public holidays will be processed on the next business day.
Shipping
- We currently ship throughout the United Kingdom.
- Delivery times generally range from 1–3 business days after dispatch, depending on the selected shipping service and destination.
- Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Shipping Charges
Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to courier issues, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. Tide Labs UK is not responsible for delays or additional charges resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or has not been delivered within the expected timeframe, please contact our customer support team as soon as possible. We will work with the courier to investigate and resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team, and we’ll be happy to assist you.